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Frequently Asked Questions

UseGum is an analytics tool that goes beyond simple website tracking. It lets you see how users interact with your site in real-time and even communicate with them based on their actions.

After adding your domain in UseGum, go to the "Actions" menu and click "Install". Copy the code snippet and paste it into your website's <head> section. Then, click the checkbox and "Continue". Once added, UseGum will start collecting user sessions.

UseGum collects data about user sessions, such as their location, browser, the device they're using, the page they're on, and the time spent on your website. It also captures user-defined variables, like the user's plan name or cart value.

You can ask questions about a specific visitor session and get instant insights from the AI. This is helpful for:
Quick Analysis: Get a quick understanding of a visitor's activity.
Specific Questions: Ask targeted questions about their actions.
Data-Driven Decisions: Make informed decisions based on actual user behavior.

Go to the "AI Prompts" section, click on "Configure OpenAI", enter your API key and select the desired model (GPT-40 mini or GPT4), then click "Test and Save".

UseGum helps you:
Identify churn risk: Analyze user activity to predict which users might leave.
Analyze feature usage: See which features are most popular and which ones are underutilized.
Offer proactive support: Proactively reach out to customers who might need help.
Track upgrade activity: See which users are upgrading their plans.

UseGum can help you:
Uncover usability issues: Track user actions and mouse movements to find potential problems.
Prioritize feature development: Focus on features users are most interested in.
Get user feedback: Use AI Chat to ask questions and gain insights.

UseGum complies with privacy regulations such as GDPR and CCPA. They have policies and features to protect user data. If you are using analytics and other pixels, we recommended to add using UseGum to your privacy policy.

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